Q and A
Q: Do I have to have a prescription for physical therapy?
A: Virginia State Law allows physical therapists with “Direct Access Certification” to see patients for thirty business days without a physician’s prescription. The patient must name a physician with whom the therapist may communicate, and the patient must agree that they will see their physician if their condition does not improve after the thirty business days of evaluation and treatment. While Virginia State Law allows for this direct access, some insurance plans require a physician’s prescription. If you desire to be seen through direct access, our office will call your insurance company to determine whether or not your insurance plan requires you to have a physician’s prescription.
Q: Do you have Direct Access?
A: All our therapists are Direct Access Providers.
Q: Will my insurance cover physical therapy at Berryville Physical Therapy?
A: We accept most insurances, including Blue Cross, Medicare and several others. When you call to schedule your appointment, our qualified staff will verify your insurance to determine your coverage.
Q: Once my insurance does pay, how much will I owe?
A: Your costs will depend upon your insurance policy’s deductible and co pays. For your convenience, we will contact your insurance company to determine your benefits. We also encourage you to call and verify your insurance coverage to avoid any possible discrepancies.
Q: If I am injured on the job, does Berryville Physical Therapy accept Worker’s Compensation Insurance?
A: Yes, Berryville Physical Therapy does accept Worker’s Comp. Once we receive authorization from your employer for physical therapy, we can schedule your initial evaluation for treatment.
Q: I have a busy schedule, when are you open for treatment?
A: We have convenient hours of operation no matter your schedule. All of our facilities are open: Monday, Tuesday, Thursday – 7:00 am to 7:00 pm, Wednesdays – 7:00 am to 5:00 pm, Fridays – 7:00 am to 4:00 pm.
Q: What will I need to have with me for my first appointment?
A: You will need to come with your signed written prescription from your physician (or your direct access form), your driver’s license, your insurance card(s), form of payment, and appropriate attire. (see next question)
Q: What should I wear for therapy?
A: Please come prepared. You’ll want to wear shorts or sweat pants, tennis shoes, and a loose shirt (such as a sweat or t-shirt, or in some cases a tank top for shoulder evaluations).
Q: Who will I see for my appointments?
A: You will be seen and treated by a licensed physical therapist or licensed physical therapist assistant at every one of your appointments. Because we work in teams, it is likely that you will see one of two therapists.
Q: How long will my appointments last?
A: The duration of each of your appointments depends upon your diagnosis, as well as the treatment recommendation of your physician and therapist. Typically you can expect to be seen 2-3 times per week for 45min to an hour.
Q: Overall, how long will I be in therapy?
A:Again, the duration of your therapy treatment is based on several factors. These include your diagnosis, the number of visits recommended by your physician and therapist, your attendance, and your rate of progression during therapy. Treatment can range from 2 to 4 weeks or even up to 3 to 4 months, depending on these factors.
Q: Who do I contact about billing questions?
A: Our friendly, patient, highly trained billing staff will be more than happy to answer any questions you have regarding your bill, from your balance to your insurance coverage. Please feel free to ask for Heather Hackworth or email her at email@example.com if you have any billing questions.
If you have any other questions you can call us at 540-955-1837, email us at firstname.lastname@example.org, or stop into our office during regular business hours. We are happy to help you!